Questions:

1. My keyboard did not come with drivers and I don’t see any on your web site.

2. I have keycaps that have broken off, what do I do?

3. Are your PC Keyboards compatible with all versions of Windows?

4. What is the difference between Tru-Form and NU-Form?

5. What are the special Windows 98 Keys: Power, Wake and Sleep?

6. I only have one PS/2 port available on my computer, and I need two to hook up the touchpad keyboard.

7. When I connect my Adesso keyboard to a laptop computer, the keyboard may not be detected.

8. What operating systems will the Adesso keyboards operate on?

1. My keyboard did not come with drivers and I don’t see any on your web site.

Most of the Adesso keyboards do NOT require drivers. They use the standard drivers for either Mac or PC and the appropriate driver should be selected when you reboot your computer after installing the new keyboard. For PC keyboards, the keyboard is connected to the PS/2 keyboard port. Windows will automatically select the Standard 101/102 keyboard driver. You can manually select this driver if it does not automatically configure upon rebooting your computer. If your touchpad does not work, be sure that it is connected to a separate PS/2 mouse (green) port. For multimedia Internet keyboards, the drivers are on a CD that shipped with your keyboard. If they were damaged or misplaced, please check the web-site for the driver needed here: Adesso Drivers Page. If you cannot find an appropriate driver, please send a e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

2. I have keycaps that have broken off, what do I do?

The first thing to do is to call us 800-795-6788 so that we could send out new key cap(s). This saves time and money as you will not need to ship the keyboard back to us. We can send out new key cap(s) if you provide a mailing address and confirm the model of the keyboard and the key cap(s) that you need. You should be able to snap the key cap back onto the key stem. Should any bits of plastic be stuck in the key stem, they can usually be scraped out with something thin. You could also e-mail your information to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

3. Are your PC Keyboards compatible with all versions of Windows?

Most of our PC keyboards are compatible with Windows 7, Vista, XP, 2000, ME, NT, 98, 95. Our Multimedia PC keyboards require Windows 98 and above as well as certain sound cards and CD-Rom drives for complete performance.

4. What is the difference between Tru-Form and NU-Form?

Tru-Form and NU-Form are BOTH split-key design keyboards. Both have extra-deep wrist support across the entire width of the keyboard. NU-Form, however, is flat like a traditional keyboard. Tru-Form has a slope, or contour, of the main keying section that puts your hands and wrists at about a 40 to 45 degree angle. Tru-Form is ideal for those who do a great deal of keying and who know where the keys are, i.e., are touch typists. NU-Form is an excellent all around ergonomic keyboard for those who do some keying, some spread sheets and some browsing. Our two Multimedia/Internet Keyboards are flat, similar to NU-Form. With either split-key design keyboard, the benefit of simply moving the elbows away from the torso relieves a great deal of the stress associated with traditional keyboards.

5. What are the special Windows 98 Keys: Power, Wake and Sleep?

The three keys in the upper right-hand area of the Windows keyboard are there for use with Windows 98 and above. You should consult your Windows manual or help screen for more detailed information on using these keys. If you are not using the POWER key, you might want to disable it, especially on Multimedia/Internet keyboards. This can be done one of two ways: At the BIOS level, disabling the ACPI functions will cause all three functions to be disabled. Or go to the Control Panel, Settings, Power Manager, Advanced, Change Power Setting to “Suspend”.

6. I only have one PS/2 port available on my computer, and I need two to hook up the touchpad keyboard.

Some of our Adesso keyboards require two PS/2 ports for proper operation. They will NOT work with any type of serial (DB-9) adapter. To solve this problem with most common on laptops and legacy desktop computer, we have available a PS/2 to USB adapter. The adapter will connect both PS/2 ports for the touchpad keyboard into one USB port. You can purchase this product from our online store: www.adesso-shop.com Part No. ADP-PU21.

7. When I connect my Adesso keyboard to a laptop computer, the keyboard may not be detected.

This issue may occur if you connect the keyboard to the PS/2 port on the laptop computer.
To resolve this issue, use one of the following methods:

1) Use a PS/2-to-USB adapter with internal resistors to connect the keyboard to the PS/2 port on the laptop computer. You can purchase this product from our online store: www.adesso-shop.com Part No. ADP-PU21.
2) Connect the keyboard to the USB port on the laptop computer.

8. What operating systems will the Adesso keyboards operate on?

The keyboards will operate on any USB-equipped IBM compatible PC running Windows 98SE/WinNT*, 2000, ME and XP. Also if the keyboard is for MAC OS, usually they should work for the latest MacOS if it's a keyboard designed for Mac's.
*Windows NT does not support USB devices.

Questions:

1. What is a GlidePoint driver?

2. Where can I download the GlidePoint driver for my keyboard?

3. How do I install the GlidePoint driver?

• • • System Requirements
    • Hardware Requirements
    • Re-installing Adesso GlidePoint driver
    • Installing GlidePoint driver for the first time.

4. My keyboard's multimedia hotkeys are not working, what should I do?

5. My keyboard did not come with drivers and I don’t see any on your web site.

6. I have keycaps that have broken off, what do I do?

7. Are your PC Keyboards compatible with all versions of Windows?

 

1. What is a GlidePoint driver?

The GlidePoint is an advance driver for your touchpad that uses a Cirque module. This not required to be installed in your system as Windows can detect the touchpad for basic tapping and scrolling functions. If you decide to install the driver you can control the settings of your touchpad through GlidePoint control center found on your control panel.

2. Where can I download the GlidePoint driver for my Keyboard?

You can download the GlidePoint driver following this link

3. How do I install the GlidePoint driver?

Make sure you use only one touchpad driver for your system otherwise Windows will not recognize the driver. If you have other touchpad or old GlidePoint driver installed in your system you must uninstall it first before using the current GlidePoint driver. Please follow the procedure below:

Note: Remove other touchpad or old GlidePoint drivers before installing.

A. System Requirements:

IBM, Pentium, Pentium II class compatible or higher
Microsoft Windows 7/Vista/XP, Windows Server 2008/2003/2000

B. Hardware Requirements:
Adesso GlidePoint Touchpad or Keyboard with Touchpad.

C. Re-Installing Adesso GlidePoint Driver

1. Completely uninstall any previous GlidePoint driver from your system.
2. Go to Start >> Windows Control Panel >> Add/Remove Programs >> Uninstall GlidePoint
3. Restart your computer
4. Check on your Windows Control Panel if GlidePoint is removed. If yes proceed to #5, if not make sure to uninstall it.
5. Unzip the GlidePoint.zip file
6. After unzipping locate the GlidePoint.exe and RUN the program
7. Restart your Computer

Note: You can manage the settings of your touchpad to the GlidePoint Control Center found on your Control Panel.

D. Installing GlidePoint for the first time

1. Unzip the GlidePoint.zip file
2. After unzipping locate the GlidePoint.exe and RUN the program
3. Restart your Computer

Note: You can manage the settings of your touchpad to the GlidePoint Control Center found on your Control Panel.

GlidePoint Driver Version 3.5 Installation:
Date Released: 03/15/2010

4. My keyboard's multimedia hotkeys are not working, what should I do?

Microsoft Windows 7/Vista/XP/2000 will detect the hotkeys of your keyboard. All of our keyboard are certfied by Microsoft Windows. Try removing the connector of your keyboard either USB or PS/2 and plug it back in. Or restart your computer to re-detect the keyboard of your system.

5. My keyboard did not come with drivers and I don’t see any on your web site.

Most of the Adesso keyboards do NOT require drivers. They use the standard drivers for either Mac or PC and the appropriate driver should be selected when you reboot your computer after installing the new keyboard. For PC keyboards, the keyboard is connected to the PS/2 keyboard port. Windows will automatically select the Standard 101/102 keyboard driver. You can manually select this driver if it does not automatically configure upon rebooting your computer. If your touchpad does not work, be sure that it is connected to a separate PS/2 mouse (green) port. For multimedia Internet keyboards, the drivers are on a CD that shipped with your keyboard. If they were damaged or misplaced, please check the web-site for the driver needed here: Adesso Drivers Page. If you cannot find an appropriate driver, please go to Adesso HelpDesk or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

6. I have keycaps that have broken off, what do I do?

The first thing to do is go to Adesso HelpDesk or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to call us 800-795-6788 so that we could send out new key cap(s). This saves time and money as you will not need to ship the keyboard back to us. We can send out new key cap(s) if you provide a mailing address and confirm the model of the keyboard and the key cap(s) that you need. You should be able to snap the key cap back onto the key stem. Should any bits of plastic be stuck in the key stem, they can usually be scraped out with something thin.

7. Are your PC Keyboards compatible with all versions of Windows?

Most of our PC keyboards are compatible with Windows 7, Vista, XP, 2000, ME, NT, 98, 95. Our Multimedia PC keyboards require Windows 98 and above as well as certain sound cards and CD-Rom drives for complete performance.

Coming Soon

Questions:

1. How do I install my Wireless Slimtouch Mini Keyboard? (WKB-4000US/UB/MAC, WKB-3100UB, WKB-3200UB, WKB-4100UB)

2. When I leave my wireless keyboard for more than 10 minutes it goes into sleep mode and does not wake up.

3. When I press the CAPS LOCK, SCROLL LOCK, or NUM LOCK key on my Adesso Mini Keyboard, the computer may change the green light emitting diode (LED light) on the keyboard without changing the CAPS LOCK, SCROLL LOCK, or NUM LOCK state.

4. When I install my keyboard the alternate keys appear on my screen instead of the default letters.

5. Is the SlimTouch wireless keyboard compatible with GlidePoint driver?

 

 

1. How do I install my Wireless Slimtouch Mini Keyboard? (WKB-4000US/UB/MAC, WKB-3100UB, WKB-3200UB, WKB-4100UB)

a. Make sure that your computer is turned OFF before installing this keyboard or any other hardware device.
b. Install the AAA batteries into the Wireless Keyboard.
c. Plug the mini USB port on the back of the computer.(DO NOT FORCE)
d. Turn on the Computer.
e. Then press the "Connect" button on the mini USB receiver once.
f. The touchpad should function with the standard PS/2 mouse driver. Upon startup when the hardware is detected these drivers should be automatically selected. if you have problems, first remove any other drivers that may be installed from a previous pointing device.

2. When I leave my wireless keyboard for more than 10 minutes it goes into sleep mode and does not wake up.

If you are discovering this problem you need to replace the batteries with or try using AAA NiMH 750 mAh or greater rechargeable batteries. Here are links where you can find this type of battery:

www.froogle.google.com
www.onlybatteries.com

3. When I press the CAPS LOCK, SCROLL LOCK, or NUM LOCK key on my Adesso Mini Keyboard, the computer may change the green light emitting diode (LED light) on the keyboard without changing the CAPS LOCK, SCROLL LOCK, or NUM LOCK state.

Determine if you have the F LOCK key in the on state. To do so, look at the key that you are using and if the function is printed on the side of the key, make sure that the F LOCK key light is on.

4. When I install my keyboard the alternate keys appear on my screen instead of the default letters.

You must hold down the FN key on your keyboard and the NUMLOCK/INSERT key simultaneously (1 time) to go back to the default letters on your keyboard.

5. Is the SlimTouch wireless keyboard compatible with GlidePoint driver?

No, the current GlidePoint driver will not work with the wireless keyboard.

Questions:

1. Why are Adesso Ergonomic Keyboard needed?

2. What does Tru-Form keyboards mean?

3. Where to I obtain drivers for my hotkeys for the PCK-308B & PCK-308W?

4. I'm having trouble with my Glidepoint on my keyboard, what do I do?

The increased repetitive motions and awkward postures attributed to the use of computer keyboards have resulted in a rise in cumulative trauma disorders (CTDs) that are generally considered to be the most costly and severe disorders occurring in the office. Lawsuits for arm, wrist, and hand injuries have been filed against keyboard manufacturers allege that keyboarding equipment is defectively designed and manufacturers fail to provide adequate warnings about proper use to avoid injury. Our line of Tru-Form series keyboards takes the pain of years of typing away by allowing proper wrist and finger management, available for the PC and Macintosh.

2. What does Tru-Form keyboards mean?

Tru-Form and NU-Form are BOTH split-key design keyboards. Both have extra-deep wrist support across the entire width of the keyboard. NU-Form, however, is flat like a traditional keyboard. Tru-Form has a slope, or contour, of the main keying section that puts your hands and wrists at about a 40 to 45 degree angle.

During the installation for my keyboard software, its asks for a serial number, what is the serial number? (MCK-91, MCK-800, MCK-9000, EKB-3000, EKB-804Pro)

The serial number is located directly on the CD-ROM (S/N:...), if you however have lost your CD-ROM and downloaded the software from our web-site. Here are the serial numbers for your reference:

MCK-91: 21120103-1215159229
MCK-800: 21110103-060044
MCK-9000: 21200103-3000924390
EKB-3000 or EKB-804Pro: 21120103-1217981323
MCK-8800 Mouse: 21200103-3013008923

1. Can I disable the touchpad?

• NO. By default the touchpad is turned ON whenever in use.

2. When I use my keyboard I am getting numbers instead of letters.

• Disable the embedded numeric keypad function. Press FN+ Num Lock

3. How to disable the embedded numeric keypad?

• Press FN + NumLock

4. I cannot connect my wireless keyboard to my computer?

• Make sure that the batteries are in good condition and in correct polarity position
• Re synchronize the the wireless keyboard to the receiver by following the steps below.

1. Insert the receiver to a available USB port.
2. Turn ON your computer and let your system detect the receiver.
3. Press the SW button on the receiver and FN button on the keyboard.
4. Place your fingers in the touchpad and check if you are able to control the cursor.

5. Does the keyboard has power saving features?

Yes, The keyboard goes to sleep mode after 10 minutes if not used. You can move the touchpad or press Enter key to wake up the keyboard.

6. What is the maximum distance of the keyboard's  wireless connectivity feature?

100 ft on an open area and 30 ft if there in indoor walled area.

 

 

Questions:

1. The LED light does not display at all?

2. The LED on tablet is interminently blinking

3. The cursor does not move while moving the digital pen on the tablet after installation?

4. When you press on the pen tip and the line does not become thicker does it means there is no pressure sensitivity?

5. The cursor moves erratically or jitters when the pen is held still?

6. How can I get updated software?

7. The tablet does not work. What can I do？

1. The LED light does not display at all?
For a digital pen, lightly tap the pen tip on any surface and try it again. For the tablet mouse, press the left button. If the light still does not come on, check the battery in the pen or the tablet mouse. If the battery is OK, seek help from your retailer.

2. The LED on tablet is interminently blinking
It may be caused by unstable USB cable. Please plug out and in your USB or change to another USB port.

3. The cursor does not move while moving the digital pen on the tablet after installation?

Please verify if your hardware set up properly. Also, you can download the latest driver from our website at Tablet Drivers Page. Then install the drive again. Please uninstall your old driver completely before installing the new driver.

4. When you press on the pen tip and the line does not become thicker does it means there is no pressure sensitivity?
Test the pen’s pressure sensitivity as described, if it still not working it may be caused improper installation of the driver. Please reinstall your driver as instructed on this quick guide.

5. The cursor moves erratically or jitters when the pen is held still?
Keep the tablet at least 5-inch(12mm) away from a monitor, modem, and other electronic devices, because certain devices may emit the electromagnetic interference.

6. How can I get updated software?
You can download the latest driver from our website. Software Download

7. The tablet does not work. What can I do？

1. Pull out the tablet's USB plug from the computer.
2. Remove the Tablet Driver from the system.
3. Re-connect the Tablet's USB to the computer.
3.1 Check whether the tablet's LED is blinking or not. If the LED is unlit, this means your tablet is faulty.
3.2 Test your wireless digital pen on the tablet’s working area, if it can work as a mouse, the hardware is OK. If it doesn't work, please change the battery.
3.3 After you have changed the battery of the pen and it still not working, this means the hardware is faulty.
4. You can download the latest version of driver directly from our website.
5. After installing the new version of driver, the system will require you to restart your computer.
6. After restart your computer, on bottom right of the screen, you will see the tablet icon ( ).
6.1 If you can't find the tablet icon (  ) on the bottom right of the screen, it means the driver failed in startup, It might be caused by an incompatible hardware or software issue.
6.2 Check from [My Computer] â–º [Properties] â–º [Hardware] â–º [Device Manager], if there is an exclamation mark, it means that the installed driver of the tablet is incompatible with the Windows system. If you have this problem, please contact us for more information.
7. By clicking the tablet icon (  ) on the bottom right of the screen, you can test the pressure sensitivity to see whether the pen pressure function works or not.

1. I lost my extra pen tips that came included in my package, what do I do?
   Please call Technical Support at 800-467-1195 to speak with one of our representatives and we will be happy to send you some pen tips right away.

2. Is there any MacOS X 10.6 drivers available for the CyberTablets?
   Yes, you may download them here: Tablet Driver or simply click here to download the driver (1.13 MB Download Size).

3. The tablet doesn't work. (USB port)
   When your Tablet is not working for any reason, please follow the steps below to make some basic checks.
   
   a) Check that the pen battery has power.
   b) Check that the LED (right hand side at the bottom of the tablet)
   Flashes when the tablet is connected to your PC.
   c) Is lit but not flashing when the pen is close to the tablet (1cm)
   d) When the pen is touching the tablet, the LED should be OFF.
   e) Check the control panel by clicking on Start=>Control Panel =>System=>Mouse and other pointing devices =>"CyberTablet", check to see if CyberTablet is shown as an icon. If the above three items are correct, but the tablet still does not work, please follow these instructions to install the latest version driver.
   f) Disconnect the tablet
   g) Click on: Start=>Settings=>Control Panel=>Add & Remove=>Uninstall Tablet Manager. This will remove the old driver version.
   h) Install latest version driver by downloading from our website: Tablet Driver
   i) After the new driver has been installed, reconnect the tablet.
   j) Restart your computer.

4. What programs have been tested and can work well with our tablets other than the bundled software?
   Here's a list of the that have been tested and can work well with our tablets other than the bundled software?
   
   Adobe PhotoShop CS4 & below
   Adobe Illustrator CS4 & below
   Corel CorelDraw
   Corel PhotoPaint
   Corel ArtDabbler
   MetaCreation ArtDabbler
   MetaCreation Painter
   MacroMedia Flash 8 & Below
   MacroMedia Studio 8 & Below
   Paint Shop Pro
   ULead PhotoImpact 5
   Ulead Media Studio Pro
   Cadix Signature
   ICR/PenSoft
   LView Pro V2.85
   Satori WebFX 2000 V3.02
   Animator Studio
   Pressure Test Program
   Tablet Control Panel
   Toom Boom Studio

5. How do I set up the function keys?
   
   1) Click on the "Tablet Manager" icon from the tool bar or control panel.
   2) Select "Hot Key".
   3) Click the "F1"~"F12" icon to set up the function for hot key.
   *The Hot Key numbers will depend on the tablet size that you are using.

6. The pen cursor jumps when the pen is close to the tablet.
   
   1) Click the tablet icon
   2) Click the "Buttons" item
   3) Uncheck the "Auto Setting" box
   4) Click the "Adjust" item and follow the instructions to adjust the pen.

7. What is Wintab?
   Wintab is a standard set of programming APIs used by applications to get tablet inputs to your PC. An application can get the pen pressure value as well as other tablet buttons and x,y coordinates information by calling Wintab APIs. Tablet vendors must support Wintab, so that their tablets are compatible with all Wintab applications. Please refer to: http:\\www.pointing.com to get further information about Wintab compliant applications & tablets.
   The following table lists some known Wintab compliant applications:
   PhotoShop, Illustrator, CorelDraw, PhotoPaint, ArtDabbler, Painter Classic, Flash 4, Firework, FreeHand 9, Paint Shop Pro, PhotoImpact 5, MediaStudio Pro(Video Paint 6.0), Cadix Signature, LView Pro V2.85, Satori WebFX 2000, FineArt PenSoft/ICR.

8. How do I verify if an application supports Wintab?
   
   1) Launch the software application.
   2) Try to rename the file "wintab32.dll". C:\windows\system\wintab32.dll (Windows NT/2000 users: please delete the "wintab32.dll" file)
   3) If the file of "wintab32.dll" can be renamed or deleted then this means that the software application does not support "Wintab".
   Note: If the application supports Wintab then the pressure-sensitivity function is available.

9. How do I disable Wintab?
   Please rename or delete the wintab32.dll file. Located in C:\windows\system\wintab32.dll

10. My Tablet driver has problems working with Macromedia Flash 8
    Please update your system with the latest driver version from Adesso's website. Drivers Section

11. I receive this error message when installing the tablet driver for Windows. "16 bit window subsystem; C:windows/system32/Autoexec.NT This system file is not suitable for running MS-DOS and Microsoft Windows Application.
    It sounds like you have a program called "WINDUPDATE.EXE" in your computer. It is a program like a virus that some site has put in your computer to make you purchase updated programs, ones that will operate with XP's 32 bit system. What is causes is the deleting of your AUTOEXEC.NT file every time you boot your computer. Without this AUTOEXEC.NT file you can't run old 16 bit programs which were developed for Windows 98 or earlier. You can search in your computer to try and find this WINDUPDATE.EXE file and delete it or you can download the freeadware eliminating program, AD-Aware SE Personal 1.05, that finds and can remove these security threats. You can find it at www.lavasoft.com. Also many articles say the AUTOEXEC.NT file is in your C:\windows\system32\ folder but sometimes your computer manufacturer put it in the C:\WINNT\ system\ folder. It the latter case your C:windows\ folder won't have a system32 folder. If you install and run this ad-ware program it will find almost every little adware file in your computer and remove them. Unless you get rid of this WINDUPDATE.EXE file it will keep deleting the AUTOEXEC.NT file and you will have to restore it constantly. If you do not find the autoexec.nt file, do a general web search on it. After this you should find autoexec.nt in the c:\window\repair file (download the zip file from the web first, so you have a back up), and enter it into a blank space in the c:\windows\system32 file, then you should be led to the download wizard (by loading the cd in the c: drive.)

CyberPad FAQs
1) How do I retrieve my CyberPad notes using the RiteMail or Evernote application?

2) Where can I purchase extra pen ink refill cartridges?

3) During the installation of my CyberPad, I get a "String_Detect_Error" message on my screen and I can't continue my installation.

4) What brand and model of ink refills can I purchase for my CyberPad pen?

5) My PC does not detect my CyberPad, I do not see any removable drives listed under "My Computer" and when I open up the CyberPad software, I get an error message that states “tablet driver not found”.

6) Is the CyberPad compatible directly with Microsoft One Note?

7) Why wont the Cybertablet software load on my Mac?

1. How do I retrieve my CyberPad notes using the riteMail or EverNote application?
   The process is fairly easy to do. Please click a file below to download the step by step PDF File.
   
   How to Retrieve your Notes using the riteMail Application.
   How to Retrieve your Notes using the EverNote Application.

2. Where can I purchase extra pen ink refill cartridges?
   We have ink refill cartridges for sale. Please call 909-839-2929 and speak to one of our sales reps to place your order today.
   
   You could also purchase them online at: http://www.accugraphicsplus.net/Merchant2/merchant.mvScreen=PROD&Product_Code=ST930&Category_Code=Pens
   
   These pen ink-refills have been tested and worked perfectly with the Adesso CyberPad

3. During the installation of my CyberPad, I get a "String_Detect_Error" message on my screen and I can't continue my installation.
   This error is caused by a driver conflict usually found when you have a Wacom tablet installed on your system. To remedy this problem, you must uninstall any Wacom tablets you have installed on your system in order to complete the installation process.

4. What brand and model of ink refills can I purchase for my CyberPad pen?
   These brands have been tested and work well with the CyberPad
   

   Brand	Model
   Cross	8518-1
   Zebra	BR-8A-4C
   Lamy	M21
   Sterling	01800T
   Spalding	RFR80A
   Staedtler	930-ASBK3V

   You could also purchase them online at: www.accugraphicsplus.net
   
   These pen ink-refills have been tested and worked perfectly with the Adesso CyberPad

5. My PC does not detect my CyberPad, I do not see any removable drives listed under "My Computer" and when I open up the CyberPad software, I get an error message that states “tablet driver not found”.
   This is not a tablet driver issue. If the tablet driver is in your add/remove programs, that is good, and does not have an effect on the connection. When you insert the cable on top of the CyberPad , you must hear a click sound to assure that it is plugged in correctly. Do not pay attention to the green blinking light on the CyberPad when trying to connect. It will flash when there is contact made , but that does not mean there is a solid connection. Finally, you should receive a removable disk drive in My computer once you are connected. Please email Technical support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1800-467-1195 if you continue to experience problems connecting.

6. Is the CyberPad directly compatible with Microsoft One Note?
   No, it is not compatible with Microsoft One Note.

7. Why wont the Cybertablet bundled software load on my Mac?
   The Cybertablet (although Mac compaitble) does not come with bundled Mac software. The software included is only PC compaitble. The Cybertablet 8600A and the Cybertablet 12000A both include Adobe Photoshop elements which is Mac compatible.

Questions:

1.How do I clean my ball mouse?

2. Pointer moves too fast/slow or mouse pad to small.

3. Single click works, but double-click doesn't.

4. Can I connect a serial mouse via adapter to PS/2-Port?

5. Pointer moves erratically/computer behaves unpredictably/keyboard locks up.

6. Pointer moves too fast/slow or mouse pad to small.

7. KVM Related: The mouse pointer runs over the monitor screen, opens several windows, and starts applications when I move my mouse. How is this possible?

8. Can I use multiple mice at the same time?

9. How can I download the latest driver?

10. How do I get a RMA to get my mouse serviced?

 

1. How do I clean my ball mouse?

To clean your mouse, please perform the following steps:
1. Turn off your computer and unplug the Adesso Mouse.
2. Clean the ball with mild detergent and warm water. Dry with a soft cloth.
3. Clean the steel rollers inside the socket with a cotton swab and rubbing alcohol. You may use tweezers to remove any debris.
4. Allow the Adesso Mouse to dry thoroughly.
5. Plug your Adesso Mouse back in and turn your computer on.

2. Pointer moves too fast/slow or mouse pad to small.

The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low.

3. Single click works, but double-click doesn't.

When this problem occurs, it is usually because the double-click speed is set too high. Try setting it lower. Double-click speed is a user-adjustable setting usually found in the mouse control panel, depending on your driver version.

4. Can I connect a serial mouse via adapter to PS/2-Port?

No, PS/2 and serial mouses use different communication protocols and signal levels and they can't be generally used in other interface just by changing the plug. You can only connect PS/2 mouse or mouse which supports both Serial and PS/2. Refer to the label on the backside of your mouse. There must be printed PS/2 or Serial + PS/2.

5. Pointer moves erratically/computer behaves unpredictably/keyboard locks up.

If your mouse is connected to a PS/2-style mouse port, then try moving the mouse to a serial port. In some cases, the port may not be 100% compatible with the original IBM PS/2 mouse port, and older Genius Systems mice may be overly strict about adhering to that standard, such that erratic pointer movement may result. Move the mouse to a serial port to see if this alleviates the problem. Make sure the power is off when unplugging the mouse from the round PS/2-style mouse port. This type of behavior can also be caused by poor grounding. Make sure your mouse, computer, and building are grounded properly.

6. Pointer moves too fast/slow or mouse pad to small.

The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low.

7. KVM Related: The mouse pointer runs over the monitor screen, opens several windows, and starts applications when I move my mouse. How is this possible?

Most of the KVM-switches are designed for common 2 button mice and are not able to function with wheel mice and trackbals. This is caused by the fact that wheel mice and trackbals use a different data protocol. Please ask about this when you order a KVM switch. Using Windows 2000 or XP might cause problems because the standard wheel detection is enabled. Disable this feature when your KVM switch can’t handle wheel mice.

8. Can I use multiple mice at the same time?

Yes, if they are USB mice that do not require special software. If they are plug an play, then our mouse will work with other mice or our other touchpad mice.

9. How can I download the latest driver?

We put latest drivers in the Drivers section of our web-site. Check the description for each driver, so you download the correct one.

10. How do I get a RMA to get my mouse serviced?

E-mail our technical support team and they will issue you a RMA number so as to get your Adesso product serviced. Click Here: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Questions

1. How do I eject my CD-ROM using this Mac keyboard?

2. Are your Macintosh USB keyboards compatible with Mac OS X and up?

3. My Apple Pro Mouse does not work with Adesso's keyboard USB port.

4. I upgraded my MacOS 9 or OS X and now my multimedia buttons do not function.

5. How do I eject the CD-ROM using my Adesso keyboard?

6. How do I change the default programs for my Intellimedia Pro (AKB-805MAC)?

7. How come I can't get the CD-ROM to startup?

8. My Apple Pro Mouse does not seem to work in my Adesso keyboard.

9. How come the Adesso keyboard does not turn on the computer?

1. How do I eject my CD-ROM using this Mac keyboard?

The method used to open the CD/DVD tray depends upon the version of Mac OS

In MacOS X and up, simply press F12 to open the CD-ROM drive.
In MacOS 9
There are two methods:
o Use the Eject application program.
o Use the Eject portion of the Control Strip.
These two files are located in the Eject Extras folder located in the Apple Extras folder (in the Applications folder). See more detailed instructions in the "About Eject Extras" document, which is located in the Eject Extras folder. There are also macro keys to do most all of the functions. The eject function can simply be done by dragging the DVD/CD icon to the trash can. Volume up, down, and mute are in the control panel. If you need more help programming the eject function in MacOS 9, simply send an e-mail to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. Are your Macintosh USB keyboards compatible with Mac OS X and up?

All of the Macintosh USB keyboards are compatible with Mac OS X. There is a new driver for the IntelliMedia Pro (EKB-805Pro) and the MediaNet Pro (MCK-810) that can be downloaded from the web-site. Adesso Driver Page

3. My Apple Pro Mouse does not work with Adesso's keyboard USB port.

There is a known open issue with Apple's mice, they seem to have made the Apple Pro mouse work well with only Apple's keyboards. The workaround to this is to simply plug the mouse into the computer directly or to purchase one of our premium Mac mice. You can see our MacOS mice on our online store: www.adesso-shop.com

4. I upgraded my MacOS 9 or OS X 10.5 , and now my multimedia buttons do not function. (AKB-820MAC, MCK-810, AKB-805MAC)

We have a newly developed driver that resolves this open issue. Please visit our driver's page to download the latest driver. Here is the direct link: Adesso Drivers Page

5. How do I eject the CD-ROM using my Adesso keyboard?

To eject the CD tray, try the following:

Most simple is to use the F12 key. 99% of the time this will open and close the CD tray. Please wait for the command to generate a response. There is a delay built-in to prevent accidental drive openings. With Power Mac G4 computers whose keyboard does not have an eject key, the method used to open the CD/DVD tray depends upon the version of Mac OS.

Mac OS 9 There are two methods:

o Use the Eject application program. Download it here.

o Use the Eject portion of the Control Strip.

These two files are located in the Eject Extras folder located in the Apple Extras folder (in the Applications folder). See more detailed instructions in the "About Eject Extras" document, which is located in the Eject Extras folder.

Mac OS X: Press and hold down F12 for 1 second.

6. How do I change the default programs for my Intellimedia Pro (AKB-805MAC)?

Go into the program you wish to use, for example your e-mail client or internet broweser program and change the settings within the program to make that program the default program. The updated software program for the AKB-805MAC opens the default program when the multimedia buttons. The PF keys can be programmed to your liking in the Preferences-->Mmkbd Program.

7. How come I can't get the CD-ROM to startup?

The driver cannot handle the boot from CD option: this is done by the computer firmware (called BIOS on a PC), before the OS is loaded. This is similar to the issue where the driver cannot power on the computer from the power on key. I've tried it on my laptop and it does not work from third party keyboards, unless an Apple keyboard is plugged in. I suspect that somehow the firmware is checking the presence of an apple USB keyboard before enabling "boot from CD when C is pressed on USB keyboard".

8. My Apple Pro Mouse does not seem to work in my Adesso keyboard.

There is a conflict between the USB connector used on the new Apple mice and the existing hubs on current Adesso keyboards. It appears that Apple made the Apple Pro Mouse to work well only with the Apple Keyboards. The work around to this is, you must connect the mouse directly to the iMac hubs.

9. How come the Adesso keyboard does not turn on the computer?

That is a feature that only Apple keyboards are able to do since this is part of the firmware and the power to the keyboard is constantly on if the computer is plugged in. The Adesso Mac Keyboards are able to turn off the computer, however turning them on is only done on the original Apple keyboards.